How Can We Help Today?
Owned and operated by Crest Outdoor, we're happy to answer questions about our gazebos, fire pits, pergolas, and patio furniture.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery progress. If you have questions about your shipment status, feel free to contact our team.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to initiate a return and what qualifies, please visit our Return Policy page or send us a message.
Can I exchange an item for a different style or color?
We are happy to help you find the right fit for your outdoor space. Contact us within 30 days of delivery and we will walk you through the exchange process as outlined in our Return Policy.
What materials are your products made from?
Our gazebos, pergolas, fire pits, and patio furniture sets are built with weather-resistant materials designed for lasting outdoor use. Each product page lists specific construction details so you can choose what works best for your space.
How do I know which size pergola or gazebo fits my patio?
We recommend measuring your patio or deck area before ordering and comparing it to the dimensions listed on each product page. If you need guidance, our team can help you find the right scale for your backyard layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
Our team replies within one business day so your outdoor project stays on track.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Quality Craftsmanship
Every gazebo, pergola, and fire pit is built with weather-resistant materials designed for years of outdoor enjoyment.
30-Day Returns
If something is not the right fit for your space, our return process is straightforward and backed by our Return Policy.
